ARE THEY NEW OR WORN? ARE THERETANY WEAR MARKS?
Completely new. We inspect each item before sending it, not only to ensure its authenticity, but also to guarantee that it is brand new, unworn and not already tried on.
They are accompanied by the original box and the original packaging (additional laces, other accessories...).
WHAT ARE THE BIGGEST AND SMALLEST SIZES?
For the products we have in stock, the minimum and maximum sizes depend on the models.
ARE THE SIZES FOR MALE OR FEMALE?
The products sold on website are generally unisex.
WHAT IS THE DELIVERY PROCESS?
The delivery via DHL to your home, delivered against signature and insured. Once your package is picked up by the carrier, an email with the tracking number will be sent to you, so that you can follow your package.
Our delivery times are generally 10 working days and 12 working days.
DO YOU SHIP ABROAD?
We deliver all over the world.
HOW CAN I TRACK MY PARCEL?
Once your package has been sent, you will receive an email with a link containing the tracking number of your order!
WHAT CAN I DO IF I DIDN'T RECEIVE MY CONFIRMATION EMAIL WITH THE TRACKING NUMBER?
If you have not yet received your tracking number, it means that your package has not yet been sent. As soon as it is shipped, you will automatically receive an email containing the tracking number and a link to track the delivery of your package.
WHAT SHOULD I DO IF I DID NOT RECEIVE MY PARCEL?
If the delivery times have been exceeded, please contect us .
IS THE DELIVERY ENSURED?
Of course! All packages sent by websit are insured, tracked, and delivered against signature.
CAN I CHANGE OR CANCEL MY ORDER?
A problem with your order before it is shipped?
Please contact us by email to the address firstname.lastname@example.org.
CAN I EXCHANGE MY PRODUCTS?
A sizing problem? Need to change the model?
It is possible to make an exchange for any reason, respecting the conditions of return.
CAN I REQUEST A REFUND?
A change of heart?
It is possible to make a refund of your order for any reason, respecting the conditions of returns.
HOW TO TAKE CARE OF YOUR SNEAKERS?
You can find different cleaning solutions online. However, we advise you to use Marseille soap and a toothbrush to clean your sneakers. Finally, avoid putting it in the washing machine, as this could damage them and damage the materials.